Frequently Asked Questions

Nivo Labs is a research-focused ecommerce company offering laboratory research products, COA access, product documentation, batch-traceability resources, and educational research content.

No. All products sold by Nivo Labs are intended strictly for laboratory research use only.

They are not medicines, supplements, foods, cosmetics, or products intended for human or veterinary consumption.

Yes. Purchasers must be at least 21 years old and legally capable of entering into a binding agreement.

Visit the Nivo Labs Research Library for information about COAs, laboratory documentation, batch traceability, analytical terminology, and general research topics.

A Certificate of Analysis, commonly called a COA, is a laboratory document that may include sample identification, testing methods, reported purity, and other analytical findings.

Available documentation may be found in the Nivo Labs COA Library or through the COA section on an individual product page.

When lot-specific documentation is available, compare the lot or batch identifier on the COA with the identifier displayed on the applicable product label.

Check the product page and the COA Library. If the documentation is not visible, email support@shopnivolabs.com with the product name and lot information.

No. A COA reports analytical findings for the tested sample and does not guarantee suitability for a particular protocol, experimental result, medical use, or biological outcome.

Select the desired product and available strength, add it to the cart, review the order carefully, and continue through checkout.

The currently available payment methods will appear during checkout. Payment availability may change as additional approved services are added.

After a successful checkout, you should see an order-confirmation page and receive an order email at the address entered during checkout.

Check your spam or promotions folder if the confirmation email does not appear.

Contact support@shopnivolabs.com immediately. Changes are not guaranteed once processing or fulfillment has started.

Cancellation requests must be submitted as quickly as possible. Orders that have entered fulfillment or already shipped may no longer be eligible for cancellation.

Review the Refund Policy for current terms.

A payment may be unsuccessful because of incorrect billing information, insufficient funds, a financial-institution restriction, incomplete authorization, or a temporary processing issue.

Unless a promotion specifically states otherwise, only one discount code may be applied to an order.

• The code may have expired.
• The required purchase amount may not have been reached.
• The selected product may be excluded.
• The code may have been entered incorrectly.
• The usage limit may have been reached.
• Another discount may already be applied.

Yes. Eligible U.S. orders totaling $150 or more qualify for free standard shipping after applicable discounts.

Processing time may vary based on availability, order verification, payment clearance, weekends, holidays, and fulfillment volume. Processing time is separate from carrier transit time.

When tracking becomes available, it is generally sent to the email address used during checkout. Tracking may require additional time to update after the label is created.

Carriers may require additional time to scan a package after a shipping label is created. Tracking can also pause between facilities, during weekends, severe weather, or periods of high volume.

Review the tracking history and allow time for carrier updates. If the package remains delayed beyond the expected delivery period, contact support with the order number and tracking information.

Contact support immediately. Address changes cannot be guaranteed after fulfillment begins. Customers are responsible for entering a complete and accurate delivery address during checkout.

Visit the Nivo Labs Shipping Policy for current shipping, fulfillment, tracking, and delivery information.

Yes. Customers and qualifying businesses may request personalized volume pricing for larger laboratory research orders.

Different products cannot be mixed or combined to reach the minimum. Different strengths of the same product also cannot be mixed or combined.

Each exact product-and-strength combination must independently total at least 25 vials.

Visit the Custom Bulk Orders page to review the requirements and request a quote.

No. Each product type must independently meet the 25-vial minimum.

For example, 15 vials of one product and 10 vials of another product do not qualify as a 25-vial bulk order.

No. Each strength is treated as a separate bulk item.

For example, 10 vials of a 5mg version and 15 vials of a 10mg version cannot be combined. Each strength must separately total at least 25 vials.

Yes. Multiple qualifying products may be included in one quote, but every exact product type and strength must separately meet the 25-vial minimum.

No. Product availability, pricing, fulfillment time, and other terms must be confirmed through a personalized quote before the order is accepted.

Complete the request form on the Custom Bulk Orders page and provide the exact product, strength, desired quantity, and contact information.

Return eligibility is governed by the current Refund Policy. Certain opened, shipped, temperature-sensitive, or otherwise ineligible products may not be returnable.

Contact support promptly after delivery. Include the order number, a description of the issue, and clear photographs of the shipping package, product label, and affected item.

Keep all original packaging until the issue has been reviewed.

Once a refund is approved and processed, the posting time depends on the payment provider or financial institution. Nivo Labs cannot control final processing time after the funds are released.

Email support@shopnivolabs.com or visit the Contact page.

Include your order number when asking about an existing order.