How Can We Help?
Have a question about an order, product information, available documentation, custom bulk pricing, or fulfillment? Contact the Nivo Labs support team and we will help direct your request.
✉ support@shopnivolabs.com
Find the Right Help
Select the option that best matches your question so you can quickly access the correct information or contact our team.
Order Support
Contact us about an order confirmation, payment status, address correction, fulfillment update, tracking information, damaged shipment, or missing item.
Request Order Support →COA & Documentation
Browse available Certificates of Analysis or contact us if you need help locating documentation for a specific product and lot number.
Browse the COA Library →Custom Bulk Orders
Request personalized pricing for custom quantities, mixed-product orders, larger purchases, or qualifying volume orders.
View Custom Bulk Orders →Product Information
Visit our Research Library for plain-English information about COAs, testing methods, purity reporting, and laboratory documentation.
Visit the Research Library →Contact Information
Email is the best way to contact us because it allows our team to review your request, order information, and supporting details before responding.
-
✉
Support Email support@shopnivolabs.com
-
#
Order Questions Include your full name, order number, and the email address used during checkout.
-
⌁
Documentation Questions Include the complete product name and visible lot number when requesting COA assistance.
-
✓
Clear Communication Please send one complete message with all relevant information to help prevent delays.
Send Us a Message
Click the button below to open a prepared email. For the fastest response, include the information that applies to your request.
This button opens your device’s default email application.
Our Support Process
Providing complete information allows our team to review and respond to your request more efficiently.
Send Your Request
Include your name, order information if applicable, product details, and a clear explanation of your question.
We Review the Details
Our team reviews the information provided and checks the relevant order, documentation, or fulfillment details.
Receive a Response
We will respond using the email address provided and explain the next step or request additional information if necessary.
Important Support Notice
Nivo Labs can assist with product information, order status, fulfillment, shipping, website navigation, and available documentation. We cannot provide medical advice, dosing guidance, administration instructions, injection instructions, human-use recommendations, or veterinary-use guidance. Questions concerning personal or medical use cannot be answered by our support team.
Looking for Information Before Ordering?
Browse the Research Library for educational information or review available Certificates of Analysis in the Nivo Labs COA Library.
All products offered by Nivo Labs are intended strictly for laboratory research purposes only. Products are not intended for human consumption, medical use, diagnostic use, therapeutic use, veterinary use, household use, or clinical application. Nivo Labs does not provide medical, dosing, injection, administration, or human-use guidance.
