Refund Policy

Due to product handling, storage, safety, quality-control, and integrity concerns, all sales of research compounds are generally final once an order has been processed, fulfilled, or shipped.

Nivo Labs does not accept routine returns of research compounds after shipment. Products that leave the controlled fulfillment process cannot be restocked or resold.

Nivo Labs may review a request for a refund, replacement, store credit, or another appropriate resolution in the following situations:

Customers must contact Nivo Labs within 48 hours of delivery when an order arrives damaged, contains an incorrect item, or is missing an item.

Email support@shopnivolabs.com and include:

• The order number
• The customer’s full name and email address
• The affected product name
• A clear description of the issue
• Photographs of the product and packaging
• A photograph of the shipping label
• Any other reasonably requested documentation

Cancellation requests must be submitted as soon as possible. An order may be eligible for cancellation only before it has entered processing, production, fulfillment, packaging, or shipment.

Once an order has entered fulfillment or has been transferred to an authorized supplier or fulfillment provider, cancellation may no longer be possible.

Carrier Delays

Delays caused by a carrier, severe weather, holidays, service interruptions, or circumstances outside the reasonable control of Nivo Labs do not automatically qualify an order for a refund.

Packages Marked Delivered

When tracking shows a package as delivered but it cannot be located, customers should first check the shipping address, mailbox, porch, parcel locker, household members, neighbors, and the local carrier.

Nivo Labs will provide reasonable assistance using available tracking information or an eligible carrier claim, but cannot guarantee a refund or replacement for a package confirmed as delivered by the carrier.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address. Additional charges or losses caused by an incorrect or incomplete customer-provided address may not be refundable.

Orders that are refused, unclaimed, returned to sender, or considered undeliverable may be subject to additional shipping or handling charges.

Any eligible resolution will be determined only after the returned shipment has been received and reviewed. Original shipping charges are generally nonrefundable unless the return resulted from an error made by Nivo Labs or its authorized fulfillment provider.

When a refund is approved, it will generally be issued to the original payment method used at checkout. Nivo Labs may offer a replacement or store credit when appropriate and accepted by the customer.

After an approved refund is submitted, the time required for funds to appear is controlled by the payment provider and the customer’s financial institution.

Customers should contact Nivo Labs first so the business has a reasonable opportunity to investigate and resolve the order concern.

When responding to a payment dispute, Nivo Labs may provide relevant transaction, checkout, fulfillment, shipping, tracking, delivery, policy, and customer-communication records to the payment provider.