Shipping Policy

1 Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Processing time refers to the time required to verify, prepare, package, and transfer an order to the shipping carrier. Processing time does not include the carrier’s delivery time.

Processing may take longer during holidays, high-volume periods, severe weather, inventory reviews, address-verification issues, or circumstances outside our reasonable control.

2 Shipping and Delivery

Estimated delivery times depend on the shipping service selected at checkout, the destination, and current carrier conditions.

Delivery estimates begin after an order has been processed and accepted by the shipping carrier. All delivery dates are estimates and are not guaranteed by Nivo Labs.

3 Shipping Carriers

Orders may be shipped through available United States carriers based on the destination, service availability, package requirements, and fulfillment needs.

Nivo Labs reserves the right to select an equivalent shipping service when necessary to complete an order efficiently.

4 Business Days

Business days are Monday through Friday, excluding recognized federal holidays. Saturdays, Sundays, and recognized holidays do not count toward processing time.

5 Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error, contact Nivo Labs as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier.

Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.

6 Lost or Delayed Packages

After an order has been accepted by the shipping carrier, transit and delivery are managed by that carrier.

If tracking shows that a package is delayed, customers should review the tracking information and contact the carrier for assistance. Customers may also contact Nivo Labs, and we will provide reasonable assistance using available tracking information or an eligible carrier claim.

Carrier delays do not automatically qualify an order for a refund or replacement.

7 Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please complete the following steps:

1. Verify the shipping address shown on the order.
2. Check the mailbox, porch, parcel locker, side doors, and other secure delivery areas.
3. Ask household members, neighbors, or building management whether they accepted the package.
4. Contact the shipping carrier for delivery confirmation or available GPS information.
5. Contact Nivo Labs if additional assistance is needed.

Nivo Labs will review the circumstances but cannot guarantee reimbursement or replacement for a package confirmed as delivered by the carrier.

8 Damaged Packages or Items

If an order arrives damaged, contact Nivo Labs within 48 hours of delivery at support@shopnivolabs.com .

Please include all of the following:

Please retain the original packaging and damaged item until the review is complete. Claims submitted without sufficient documentation or after the 48-hour reporting period may not be eligible for replacement or another resolution.

9 Returned or Refused Shipments

Orders that are refused, unclaimed, or returned as undeliverable may be subject to additional shipping charges. Any eligible resolution will be determined after the returned shipment has been received and inspected.

Original shipping charges are nonrefundable unless the return resulted from an error made by Nivo Labs.