Privacy Policy

This Privacy Policy applies to information collected through shopnivolabs.com, Nivo Labs checkout and account features, customer support communications, order-related forms, and other services directly operated by Nivo Labs.

This policy does not control the independent privacy practices of banks, payment processors, shipping carriers, social-media platforms, or other third parties that operate under their own privacy policies.

Depending on how you interact with Nivo Labs, we may collect the following categories of information:

We may collect information:

• Directly from you when you place an order or contact us
• When you create or use a customer account
• Automatically through cookies, website logs, and similar technologies
• From payment processors after a transaction is submitted
• From fulfillment providers and shipping carriers
• From fraud-prevention, security, or verification providers
• From marketing or analytics services used by the website

Nivo Labs may use information to:

• Operate, maintain, and improve the website
• Create and manage customer accounts
• Process, verify, fulfill, and ship orders
• Communicate about orders, payments, delivery, refunds, and support
• Provide requested customer service
• Prevent fraud, chargeback abuse, unauthorized access, and unlawful activity
• Maintain transaction, fulfillment, accounting, and tax records
• Resolve disputes and respond to payment-provider inquiries
• Comply with applicable legal and regulatory obligations
• Send marketing messages when permitted and requested
• Analyze website performance and customer experience

Payments may be handled by independent third-party payment processors, banks, acquiring institutions, gateway providers, or ACH providers.

Payment providers may collect and process billing information, payment credentials, bank-account information, transaction details, device information, and verification information under their own privacy and security practices.

Nivo Labs generally receives transaction status, payment method type, transaction identifiers, limited billing details, and fraud or verification results needed to complete and manage the order.

The Nivo Labs store uses WordPress and WooCommerce to provide website, product, cart, checkout, account, and order-management functionality.

Hosting providers, website plugins, security providers, email providers, analytics tools, and technical-service providers may process information as reasonably necessary to operate, protect, maintain, and improve the website.

Nivo Labs may use authorized suppliers, vendors, laboratories, warehouses, and third-party fulfillment providers to prepare, package, document, and complete orders.

These providers may receive the information reasonably needed to fulfill an order, including the customer’s name, contact information, shipping address, product and quantity information, order number, and special fulfillment instructions.

Providers are not authorized by Nivo Labs to use customer information for unrelated purposes.

Shipping carriers and delivery providers may receive the customer’s name, delivery address, telephone number when required, email address, package details, and delivery instructions.

Carriers may independently collect and process tracking, location, delivery, signature, and customer-contact information according to their own privacy policies.

Nivo Labs may share information with:

• Payment processors, gateways, banks, and fraud-prevention providers
• Suppliers, fulfillment providers, warehouses, and laboratories
• Shipping carriers and delivery providers
• Website hosting, security, email, analytics, and technology providers
• Accounting, tax, legal, insurance, and professional advisers
• Government agencies, courts, or law enforcement when legally required
• A successor entity during a lawful sale, merger, financing, or restructuring

Nivo Labs and its website providers may use cookies, local storage, tracking pixels, server logs, and similar technologies to:

• Remember cart contents and customer preferences
• Maintain login sessions and website security
• Remember age-gate confirmation when selected
• Support checkout and payment functionality
• Measure website traffic and performance
• Identify errors, abuse, or suspicious activity
• Support permitted marketing and analytics

Browser settings may allow visitors to block or delete cookies. Some website features, including cart, login, age-gate memory, and checkout functionality, may not work correctly when cookies are disabled.

Nivo Labs may send transactional messages relating to accounts, orders, payments, shipping, refunds, security, and customer support.

Marketing emails may be sent when a visitor subscribes, requests them, or when otherwise permitted by applicable law. Marketing recipients may unsubscribe by using the link provided in the message.

Unsubscribing from marketing messages will not prevent necessary transactional or service-related communications.

Nivo Labs uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Measures may include access controls, secure website connections, password protection, provider security tools, software updates, fraud review, and limiting access to information based on business need.

Nivo Labs retains personal information for as long as reasonably necessary to:

• Complete and document orders
• Provide customer support
• Maintain accounting, tax, and business records
• Prevent fraud and respond to disputes or chargebacks
• Enforce agreements and posted policies
• Comply with legal and regulatory requirements

Retention periods may vary depending on the type of information, the purpose for which it was collected, provider requirements, and legal obligations.

Customers who create accounts are responsible for maintaining the confidentiality of login credentials and for activity conducted through their accounts.

Customers should notify Nivo Labs promptly if they believe an account has been accessed without authorization.

The Nivo Labs website and products are intended only for adults who meet the minimum-age requirement shown by the website age gate.

Nivo Labs does not knowingly collect personal information from children under 13 and does not knowingly accept orders from minors.

If a parent or legal guardian believes that a child has provided personal information to Nivo Labs, please contact us so the information can be reviewed and deleted when appropriate.

The website may contain links to third-party websites, carriers, laboratories, payment providers, social-media platforms, or other services.

Nivo Labs does not control and is not responsible for the privacy, security, content, or data practices of independent third parties. Visitors should review the applicable third-party privacy policies.

Depending on the customer’s location and applicable law, customers may have rights concerning their personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Object to or limit certain processing
• Withdraw consent when processing is based on consent
• Unsubscribe from marketing communications

Some requests may be limited by identity-verification requirements, transaction records, fraud prevention, tax obligations, legal claims, payment disputes, or other lawful retention requirements.

To submit a privacy request, email support@shopnivolabs.com with the subject line Privacy Request.

Include your name, the email address associated with your account or order, and a clear description of the request.

Nivo Labs may request reasonable verification before providing, correcting, or deleting information to protect customers against unauthorized requests.

Nivo Labs does not request medical records, diagnoses, treatment information, prescriptions, dosage information, or other health information to complete ordinary product orders.

Customers should not send medical or health information through checkout, support forms, reviews, email, or other communications.

Nivo Labs may update this Privacy Policy to reflect changes in website features, providers, payment methods, fulfillment operations, security practices, legal requirements, or business operations.

Updates will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.